Change the Paradigm, Muthatruckas!
The other day, I was gently reminded that "that's just
the way it is" in retail.
Fuck that.
"That's just the way it is" is the bullshittiest
way of saying, "I'm too lazy [scared, content, etc, ad nauseum] to stand up
for what is right". Don't EVER tell
me "that's just the way it is" unless you are going to follow that up
with "and this is how we can change it". Just because a thing is
accepted does not make it acceptable.
Today is "Maker Day", a day of creative crunchiness
and physical manifestations of craft. Can "Maker Day" not also be a
day of creating excellence in our workplaces? A day where we buck against the
norm and create valid, efficient (maybe even profitable?) ways to expedite
commerce while continuing to validate the people on the ground who sell you
this widget?
"That's just the way it is" creates stagnant,
compliant, fucking TIRED widget sellers and fielders of complaints about
widgets. From the top of middle management down to the lowliest widget loader-upper,
"that's just the way it is" makes more work for less money in the
pockets of the widget serf. The Widget Overlords, let it be known, are making
record profits. The numbers are (no joke) written on the wall.
So. Solutions. Keep doing more with less? Keep increasing
demands on workers with made-up metrics, while removing or impeding access to
resources that increase productivity? There is clearly an issue here, but I
don't know how to address it without crying out, "Free the Oppressed! The Revolution
Begins Now!"
This is the thing, suckas: I've never in my adult life lived
anywhere for more than 3 years. As part of a military family, I know that I can
deal with anything, as long as it doesn't last more than 3 years. I know that I
will move, and start a new job or school; and whatever bothered me in Arizona,
or New York, or Alaska, will not exist in the new place. Neighbors who beat
their wives, jobs that require pantyhose, the lack of pastrami, all these
things fall away on the long drive to the New Place.
I'm stuck here, now. This is our home, and outside forces
are not going to change my paradigm. *I* have to change my paradigm. And here's
the kicker: I love my job. I looooooove it. I love the people I work with, and
I love my customers, and I love the work that I do.
Goddammit.